Frequently Asked Questions
Get answers to common questions about ONexpense
How long is the free trial?
We offer a 30-day free trial with no credit card required including 2 licenses. You can cancel anytime during or after the trial period.
How long does it take to get started?
ONexpense is up and running in under 5 minutes. No training or complicated setup required - simply create your account, snap your first receipt and you're done. Your first receipt will be validated in under 5 minutes.
How accurate is the AI receipt recognition?
Our AI automatically extracts all important information from receipts with over 90% accuracy in under 5 seconds. This eliminates the need for manual data entry and significantly speeds up your expense reporting process.
What accounting software do you integrate with?
We offer fully customizable exports that perfectly fit your accounting software including Sage, QuickBooks, Cegid, and many others. Data is exported with no manual re-entry required.
Is there a mobile app available?
Yes! Our mobile app is available the moment you need it and instantly syncs with the web app. This provides added convenience when a computer is available and ensures you never lose a receipt.
How does the approval workflow work?
Managers can approve expense reports with a single click thanks to our ultra-intuitive interface. We automatically apply policy limits and intelligently detect duplicates, making compliance effortless.
What's included in the Business plan?
The Business plan (€3.4/user/month) includes unlimited receipts, AI receipt recognition, duplicate detection, approval workflows, expense policy enforcement, and export to PDF, Excel, or CSV. 30-day free trial, no credit card required.
What's included in the Probative Value plan?
The Probative Value plan (€4.9/user/month) includes all Business features plus 10-year probative value archiving (eliminating the need to keep paper receipts), custom expense categories, custom fields, SSO login (M365), legally compliant storage, and priority support.
Do you offer solutions for larger teams?
Yes! Our Custom plan is designed for structured finance teams (50–500 employees) — advanced approval workflows, ERP/HR/accounting integrations, and API connectors. Reference customer: Coexya (900+ employees, live since 2018). Contact us for a personalized demo.
Is my data secure and compliant?
Absolutely. Our Probative Value plan provides certified archiving that fully meets French and EU regulatory requirements, freeing you from keeping paper receipts.
What kind of support do you provide?
The Business plan includes responsive standard support. Probative Value includes priority support. The Custom plan includes a dedicated account manager.
Can I customize expense categories and fields?
Yes! With our Probative Value and Custom plans, you can modify expense categories and add custom fields to expenses, allowing you to tailor the system to your company's specific needs.