Frequently Asked Questions
Get answers to common questions about ONexpense
How long is the free trial?
We offer a 30-day free trial with no credit card required including 2 licenses. You can cancel anytime during or after the trial period.
How long does it take to get started?
ONexpense is up and running in under 5 minutes. No training or complicated setup required - simply create your account, snap your first receipt and you're done. Your first receipt will be validated in under 5 minutes.
How accurate is the AI receipt recognition?
Our AI automatically extracts all important information from receipts with over 90% accuracy in under 5 seconds. This eliminates the need for manual data entry and significantly speeds up your expense reporting process.
What accounting software do you integrate with?
We offer fully customizable exports that perfectly fit your accounting software including Sage, QuickBooks, Cegid, and many others. Data is exported with no manual re-entry required.
Is there a mobile app available?
Yes! Our mobile app is available the moment you need it and instantly syncs with the web app. This provides added convenience when a computer is available and ensures you never lose a receipt.
How does the approval workflow work?
Managers can approve expense reports with a single click thanks to our ultra-intuitive interface. We automatically apply policy limits and intelligently detect duplicates, making compliance effortless.
What's included in the Solo plan?
The Solo plan (€2.9/user/month) is perfect for freelancers and includes unlimited receipts, AI receipt recognition, duplicate detection, and export to PDF or Excel with email sending capabilities.
What additional features does the Business plan offer?
The Business plan (€4.9/user/month) includes all Solo features plus custom expense categories, custom fields, approval workflows, expense policy enforcement, SSO login (M365), and legally compliant storage.
Do you offer enterprise solutions?
Yes! Our Custom plan is designed for companies that want to go further with expense management. It includes floating licensing, third-party connectors via API, and a dedicated account manager. Contact us for a personalized demo.
Is my data secure and compliant?
Absolutely. We provide legally compliant storage and archiving, which frees you from keeping paper receipts while staying fully compliant with regulations. Our Business and Custom plans include enhanced security features.
What kind of support do you provide?
We offer responsive support to help you get the most out of ONexpense.
Can I customize the expense categories and fields?
Yes! With our Business and Custom plans, you can modify expense categories and add custom fields to expenses, allowing you to tailor the system to your company's specific needs.